💼 ServiceIT support and AMC in Ras Al Khaimah
RADON provides IT support for businesses across Ras Al Khaimah — from a five-person office to a multi-floor building. We supply the hardware, set it up, and keep it running under an annual maintenance contract with remote and on-site support.
DefinitionWhat is an IT AMC?
An IT AMC (Annual Maintenance Contract) is a yearly agreement under which a provider takes ongoing responsibility for a company’s IT infrastructure. A RADON AMC includes regular preventive maintenance visits, 24/7 remote support, hardware troubleshooting, network monitoring, CCTV health checks and priority response for emergencies. AMC plans save businesses 30–50% compared with paying for repairs one at a time.
Who it is forWho needs this service
- Small and medium offices without an in-house IT person
- Companies with an IT manager who needs on-site hands and supply
- Hotels and hospitality operations
- Ports, logistics and large facilities
- Retail chains and shops with POS and back-office systems
ScopeWhat is included, and what is not
Included
- Scheduled preventive maintenance visits
- 24/7 remote support
- Hardware troubleshooting and repair coordination
- Network monitoring
- CCTV health checks
- Priority response for emergencies
- Server, NAS and backup management
- New-starter setup and office moves
Not included
- Replacement hardware and software licences, quoted separately
- Third-party software vendors’ own support contracts
- Internet and telecom subscriptions with du or etisalat
- Cabling and infrastructure projects, which are quoted as separate work
Our process
1
IT audit
We inventory your devices, network, servers and CCTV, and identify the weak points and risks.
2
Plan and quote
We propose visit frequency, response level and scope, with a fixed annual price.
3
Onboarding
We document your setup, put monitoring in place and agree how your team logs issues.
4
Ongoing support
Remote support first, on-site when needed, plus scheduled preventive visits.
5
Review
Periodic review of recurring faults, ageing hardware and what should be replaced or upgraded.
Where we provide this service
Our showroom and service centre is in Al Nakheel, Ras Al Khaimah. We serve customers across Ras Al Khaimah — including Al Nakheel, Al Mairid, Al Dhait, Al Qusaidat, Julphar, Khuzam, Al Seer, Al Digdaga, Al Jazeera Al Hamra, Mina Al Arab, Al Hamra and Al Rams — and deliver across the UAE.
FAQFrequently asked questions
What does an IT AMC include?
Regular preventive maintenance visits, 24/7 remote support, hardware troubleshooting, network monitoring, CCTV health checks and priority response for emergencies.
Do you support offices outside Ras Al Khaimah?
Our base and service centre are in Al Nakheel, Ras Al Khaimah, and we deliver and support across the UAE. Remote support is available wherever you are; on-site visit frequency depends on distance and is agreed in the contract.
Can you set up a new office from scratch?
Yes. We handle the full setup — structured cabling, network, Wi-Fi, server rack, computers, printers, IP telephony, CCTV and access control — and then support it under an AMC.
Do you supply the hardware as well as support it?
Yes. We supply servers, laptops, desktops, workstations, printers, networking and accessories at retail and trade pricing, all genuine and with manufacturer warranty.
Ready to get a quote?
Tell us about your site and we will come back with an itemised quote. Site surveys are free.
